March 25, 2020

Update regarding our business hours… firstly, we fully agree and are very relieved to be considered an “essential service” by the provincial government so that we may continue to provide critically important health care, as well as medication and food distribution, to the pets and families who depend on us.

As we continue to navigate the challenges of the COVID-19 outbreak, including fluctuations in our staffing levels to ensure utmost safety, we will be making temporary adjustments to our schedule. Until further notice, we will be closed on Saturdays but remain open Monday through Friday.

Day-to-day pandemic developments and emergency actions may also lead to other short-term closures (e.g. staff meetings to ensure our protocols are most up-to-date),

Thank you for your understanding and cooperation – together we will work through these difficult times and become stronger for it.

March 18, 2020

Dear clients,

We are currently operating within our normal business hours; however, we are temporarily delaying non-essential services.

Hospital access is being allowed to pets only with special drop-off protocols, while owners remain in their vehicles. We are also offering curbside pick-up of medications and food.

If you or any member of your household is experiencing symptoms of COVID-19, or if you have recently traveled or have been in contact with anyone who has traveled, please advise our staff immediately.

Call us at 519-966-1020 for more information – we are here to help!