August 25, 2020
As we continue to monitor the developments of stage 3 within Windsor-Essex, it remains our priority to ensure the safety of our staff and our clients while ensuring the provision of all necessary health care for the pets of our community. To best accomplish this, we will be continuing with curbside service protocols for the foreseeable future. Appointments times have been lengthened to allow for multiple conversation touchpoints with clients throughout the pet’s visit so that all questions can be asked and answered. We are of course missing the smiling faces of our clients but we feel these safety measures are still needed to remain open for the animals needing our care. We thank everyone for their understanding and patience. If your pet has any difficulty handling the heat, let us know when you arrive and we will bring them inside immediately… and give them extra hugs!
May 25, 2020
We are pleased to advise that we have resumed FULL VETERINARY SERVICES (except boarding) in accordance with the permissions granted by the Ontario government.
March 25, 2020
Update regarding our business hours… firstly, we fully agree and are very relieved to be considered an “essential service” by the provincial government so that we may continue to provide critically important health care, as well as medication and food distribution, to the pets and families who depend on us.
As we continue to navigate the challenges of the COVID-19 outbreak, including fluctuations in our staffing levels to ensure utmost safety, we will be making temporary adjustments to our schedule. Until further notice, we will be closed on Saturdays but remain open Monday through Friday.
Day-to-day pandemic developments and emergency actions may also lead to other short-term closures (e.g. staff meetings to ensure our protocols are most up-to-date),
Thank you for your understanding and cooperation – together we will work through these difficult times and become stronger for it.
March 18, 2020
Dear clients,
We are currently operating within our normal business hours; however, we are temporarily delaying non-essential services.
Hospital access is being allowed to pets only with special drop-off protocols, while owners remain in their vehicles. We are also offering curbside pick-up of medications and food.
If you or any member of your household is experiencing symptoms of COVID-19, or if you have recently traveled or have been in contact with anyone who has traveled, please advise our staff immediately.
Call us at 519-966-1020 for more information – we are here to help!
